FAQ

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Do you have techinical support?

YES! we have a Tech that can either answer technical questions about the software or log in to your computer using remote desktop tool to fix any issues you may have.

Does the software work on NinjaTrader 7?

No, we are only compatible with NinjaTrader 8.

Does your software work on MetaTrader or Forex

No & Yes, NinjaTrader 8 offers FOREX so YES you can trade FOREX with our software. However, currently we are not compatible with MT4 or MT5.  We are in the works to convert our software over to MT5, this is 12 months away.

Do you offer training/support?

YES!  Along with multiple install videos that you are sent, I am available by email.

Does your Software work with the FREE version of NinjaTrader 8?

YES!  You can use the FREE version of NinjaTrader 8 with 100% functionality of our software, but you will need data. NinjaTrader only gives you 2 weeks of free data, to continue with Data you will need to open a Brokerage account with NinjaTrader and deposit a minimum of $400.

Once you have an account open, data costs about $7 a month. You can use the NinjaTrader software for free as long as you are in SIM and you have a funded account.

Once you are ready to trade live you need to purchase or lease NinjaTrader 8. NinjaTrader can explain their purchase options to you.

Do you offer a free or paid trial?

No I am sorry we no longer give free trials, too many people abusing the trial.

Can I get a 2nd license for my laptop?

Yes! A significantly discounted price is available for your 2nd trading computer. Please do not abuse this opportunity by splitting the cost with a friend. If both licenses are used at the same time BOTH licenses will be revoked.

I am new to trading, can you tell me how many contracts I should trade?

NO! We are NOT licensed brokers. We can NOT and WILL NOT give you any trading advice… PERIOD! Please go to our DISCLAIMER page and read the the entire page!

 
Do I own the software?

YES! You own the software with a lifetime license.

I see in your Youtube videos that you like to trade the NQ, is that the only Instrument your software works with?

NO! I do love to trade the NQ, but I enjoy trading many other instruments like the YM, RTY, ES, CL, RB, GC and SI. RenkoKings software works with all of the Futures and FOREX markets like the EUR/USD and the USD/JPY on NinjaTrader 8!

If there is a specific market you want to see what the live charts look like, just shoot us an email with timeframe & instrument, we can take some screenshots for you: https://renkokings.com/contact/

 
Do I need to change the settings on a Daily/Weekly/Monthly basis?

NO!  We rarely change our settings and if you ever have any questions about that, just send us an email for help!

Do you call trades out in a Live Day Trading Room?

No, I am sorry we no longer operate a Day Trading room.  It felt like too much of a job and I got in to trading so I could quit my job!

Why does it take a few days for your trades to show up on YouTube?

Recording, editing and posting YouTube videos on regular basis is a big job! Ask anyone who does it.

I send my recordings to a contractor who edits the file and posts the recordings to my YouTube account. Sometimes these files are 3 or 4 hours long and he has to shrink them down to 30 minutes or less. That takes time and skills that I just don’t have so I outsource it.

If I purchase now do I still get the new version for FREE when it comes out?

YES!  You get ALL updates made to RenkoKings Platinum for FREE!

Is this system automated?

No! My system is a Discretionary Day Trading System.

What is the performance or the Win/Loss ratio of this system?

I can’t answer that question because my system is a discretionary trading system. I am not trying to be difficult. With discretionary trading, the user decides what ENTRY they will chose. You may chose a different entry than me, thus the outcomes will be different.

If the system was automated I could give you performance numbers because we would all be taking the same entry.

What payment options do you offer?

We accept Visa, Mastercard, AMEX, Discover, PayPal and PayPal Credit, XRP / BTC – Bitcoin.

What system hardware do I need to run your software?

Minimum Requirements: 

  • Windows 10 or higher
  • CPU Intel Based System, i3, 2.7GHz or higher
  • 8GB RAM or higher
  • Recommended to have but not required nVidia GTX 1060 6GB+ video card or higher.

Note: It has been noted by some of our customers that AMD processors MAY have performance issues with our software.

Do you Lease or Rent your software?

No we don’t.  When you purchase, you OWN a LIFE-TIME LICENSE that includes FREE upgrades to any changes we make to the package.

What is your refund policy?

All Sales are final.  We do not offer Refunds or Credits.

I Lost $400,000 of my $500,000 life savings trading with your competitors software. Can you guarantee me this will work for me? I need to make this money back in the next month.

Please DO NOT PURCHASE my software. I can not help you.

No I do not make any guarantees of any type. Trading is Risky PERIOD! You need to pick one method and stick with it. If a doctor goes to school for 12 years to learn their craft, why do you think you can master my system or anyone’s system in a few weeks?

…Sir, why did you reply Do Not Purchase my software?” – I don’t want to be rude but the facts are if you are too stupid to stop trading with a LIVE FUNDED account after you lost $20,000 or $50,000 then I cant help you!

I am willing to help anyone who follows my rules and safety precautions but you are reckless and will only blame me when you fail. I rather dedicate my time to my students who are actually trying to learn, not gamble with their life savings.

I am mostly interested in trading the micro's, does your system work on the micro's?

Yes! Our system works on the Micros’s!  We get many requests to discuss the micro’s and we show many trades on our YouTube Channel.

Still have a question?

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